Privacy matters.
So does trust.
At BenchSetup, we handle your personal information responsibly and transparently. This policy explains what we collect, how we use it, and the choices you have.
1. Who We Are
BenchSetup installs plug-and-play infotainment upgrades (Clean Look, Elite Air, Elite Bundle, Elite Max) and supplies a modified AACP dongle for the Proton S70, X50 RC and X90, serving customers face-to-face in the Klang Valley and Northern Region of Malaysia, plus nationwide dongle shipping.
In this Privacy Policy, "BenchSetup", "we", "our" or "us" refer to the operator of benchsetup.com and its WhatsApp booking channels.
2. Information We Collect
Information you provide to us
- Name, WhatsApp/phone number, and Gmail address
- Car model (Proton S70, X50 RC or X90), car year, car registration plate, and IHU software version
- Original tyre brand (Goodyear or Kumho) — collected for Proton S70 only
- Your selected build (physical service, sideload package and hardware choice) with its estimated price, and preferred region
- Your handwritten signature on the installation consent form
- Delivery address, for dongle orders shipped nationwide
- Any photos, screenshots, or messages you voluntarily share to help with support
Information collected automatically
- IP address, browser type and device information
- Pages visited and general website usage data
- Referral source and interaction behaviour, via Google Analytics (only after you consent)
3. How We Use Your Information
- Responding to booking and support enquiries on WhatsApp
- Confirming installation package compatibility with your car and IHU version
- Scheduling and carrying out face-to-face installations
- Shipping the Plug & Play Modified AACP Dongle to the address you provide
- Understanding site traffic and improving benchsetup.com, where you've consented to analytics
4. Information Sharing
We do not sell your personal data. We may share information only where reasonably necessary, including:
- With hosting, analytics, or courier/delivery providers needed to run the website or fulfil dongle orders
- Where disclosure is required by law or regulatory request
- To protect our rights, customers, or platform security
5. Cookies and Website Analytics
Our website uses Google Analytics to understand site traffic. This may collect your IP address, browser type, device information, pages visited, and referral source, operated by Google LLC under Google's Privacy Policy.
When you first visit, we ask for consent before enabling analytics cookies. If you decline, no analytics cookies are set and no data is sent to Google Analytics. You can change your choice at any time by clearing your browser's local storage for this site.
6. Data Security and Retention
We take reasonable steps to protect your information from unauthorized access, misuse, or loss. We keep personal data only as long as reasonably necessary — for example, WhatsApp booking conversations are kept to support warranty/follow-up questions on your installation.
7. Your Rights
Subject to applicable law, you may request access to, correction of, or deletion of the personal data we hold about you, and may withdraw analytics consent at any time. Contact us via WhatsApp to exercise these rights.
8. Third-Party Links
Our site and booking process link to third-party platforms such as WhatsApp, Shopee, Lazada, TikTok Shop (for customer-sourced hardware), and Carlinkit (for dongle configuration tools referenced in our troubleshooting guides). Once you leave benchsetup.com, that platform's own privacy policy applies.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
10. Contact Us
Questions about this Privacy Policy or your data? Reach us via WhatsApp:
- Klang Valley: +60 11-6542 2531
- Northern Region: +60 14-600 4747